Win019 FAQ — all your answers in one place

At win019, five consecutive incorrect password attempts will temporarily lock your account — this is a security measure. There are three ways to resolve it:

Option 1 — Wait It Out: After a lockout, simply wait 30 minutes and your account will unlock automatically. Then log in with your correct password.

Option 2 — Reset via OTP: On the login page, click the "Forgot Password?" link. A 6-digit OTP will be sent to your registered mobile number — use it to set a new password. Make sure your new password is at least 8 characters long and includes at least one number and one special character.

Option 3 — Contact Support: If you're not receiving your OTP or can't access your account for any other reason support@win019.netEmail us or reach out in Bangla via live chat. Include your registered name and number for a faster resolution.

To avoid this in the future: enable biometric login on the win019 app — that way, you'll never have to worry about a forgotten password again.

Minimum deposit amount on win019 ৳200 — This is the starting amount regardless of which payment method you use. Deposit methods and details:

• bKash: Minimum ৳200, usually credited to your wallet within 5–10 minutes. win019 charges nothing on its end, though bKash's own transaction fees may apply.
• Nagad: Minimum ৳200, with equally fast deposits. No additional charges from win019.
• Rocket: Minimum ৳200. Deposit processing time is the same — 5–15 minutes.
• Bank Transfer: Minimum ৳500, with verification usually completed within 1–3 hours.

How to deposit correctly: Log in → Go to "Wallet" or "Deposit" → Choose a method → Follow the instructions → Save your payment reference number. If the funds haven't reached your wallet within 15 minutes, contact support with your reference number.

The policy for updating personal information on win019 is a bit different — for security reasons, some details can be changed easily, while others cannot.

What You Can Change Yourself: Log in to your account and go to "Settings" > "Profile" to update your profile picture, email address, and communication preferences.

Name Change: To change your registered full name, you'll need to contact support — your name is tied to your identity verification and withdrawals. If KYC has already been completed, you may need to submit a photo of your National ID card to process the name change.

Change Mobile Number: This can't be done directly, since your phone number is your login ID. If your old number is still active and in your possession, contact support — after OTP verification, it can be transferred to a new number. If you no longer have access to the old number, your identity will need to be confirmed through KYC verification.

For any changes support@win019.netEmail us — issues are typically resolved within 24 hours.

Yes, this type of bet on win019 is called Accumulator Bet (also known as a series bet or parlay). It lets you combine two or more selections into a single bet, and if all selections are correct, the odds are multiplied together — making the potential payout significantly larger.

How to do it (step by step):

1. Log in to win019 and go to the Sports section.
2. Click on the odds for your preferred team in the first match — it will be added to your bet slip.
3. Click the odds for the second and third matches as well — each click adds a new selection to your bet slip.
4. Select the "Accumulator" or "Acca" tab in the bet slip on the right.
5. The total odds will be displayed (the product of all selected odds). Enter your stake and click the "Place Bet" button.

Keep in mind: If even one selection in an accumulator is wrong, the entire bet is lost. Typically, you can add a minimum of 2 and a maximum of 15–20 selections in a single bet. Each selection must have minimum odds of 1.20 or higher.

KYC (Know Your Customer) verification on win019 is a one-time requirement — completed before your first withdrawal. Once done, you'll never need to do it again.

Required Documents:

• National ID Card (NID): Clear photos of both the front and back. All text must be legible.
• Selfie: A selfie photo of you holding your NID.
• Mobile banking screenshot (optional but helpful): To verify the number used for your deposit.

Deposit methods: Log in → Go to "Profile" or "Verification" → Upload your documents. Images must be in JPG or PNG format, maximum 5 MB.

How long it takes: Verification is completed within 2–6 hours of submission during regular business hours. If documents are unclear or incomplete, you'll be asked to resubmit. Once KYC is approved, a confirmation is sent via email or SMS.

If the win019 app won't open or keeps crashing, follow the steps below — most issues can be resolved this way.

Step 1 — Check for App Updates: Older versions often cause issues. On Android, download and install the latest APK from win019's official download page. On iOS, update through the App Store.

Step 2 — Clear Cache: On Android, go to "Settings" > "Applications" > win019 > "Clear Cache", then reopen the app.

Step 3 — Restart Your Device: Restarting your phone can clear up many temporary issues.

Step 4 — Reinstall the App: Uninstall the app, then Download Page Install the latest version from the official source. Make sure you have your login details ready beforehand.

Step 5 — Use a browser: Until the app issue is resolved, you can access everything by opening win019.net in your mobile browser.

If the problem persists, contact support@win019.netto send us an email.