Everything about what information win019 collects when you use the platform, why it's collected, and how it's kept secure — all explained here in plain language.
Win019 takes responsibility for your personal data seriously. These six principles are reflected in every decision we make.
Win019 only collects information that is strictly necessary to provide its services. No excessive or irrelevant data is ever requested.
Your name, phone number, and transaction details are never sold or rented to any third party for commercial purposes.
All connections and stored data are protected with industry-standard SSL/TLS encryption. No unauthorized party can access your information.
You have full rights to view, correct, and request deletion of your personal data — at any time, simply contact our support team.
Each type of data has a defined retention period. Once that period expires, the data is automatically deleted.
In the event of a data security incident, win019 will notify affected members by email or SMS within 72 hours.
Welcome to win019. This Privacy Policy explains what information we collect about you when you use the win019 website and mobile app, how that information is used, and the steps we take to protect your privacy.
Win019 believes transparency is the foundation of trust. That's why this policy is written in plain, straightforward language — nothing is hidden behind legal jargon. If anything is unclear, feel free to reach out directly at support@win019.net.
By using the win019 website or app, you are considered to have accepted this Privacy Policy. This policy is part of win019's Terms & Conditions Complementary, and both should be read together.
In Short: win019 uses your data solely to provide its services. It is never sold, shared with advertising companies, or retained beyond what is necessary.
Win019 collects data in two main ways — information you provide directly, and data generated automatically while you use our services.
| Data Type | Where Data Is Collected | Why It's Needed |
|---|---|---|
| Name & Mobile Number | Register | Account Identity Verification |
| National ID Number | KYC Verification | Age & Identity Verification |
| Mobile Banking Number | Payment | Transaction Processing |
| Email Address (Optional) | Register | Sending Important Notifications |
| Support Chat Messages | Live Chat | Support History |
Win019 never stores your full payment PIN, password, or complete bKash/Nagad account details. Only the first and last portions of a transaction are retained for reference purposes.
Win019 uses your information solely for the specific purposes outlined below. It will not be used for any purpose beyond those stated.
Win019 never uses your data for profiling, targeted advertising, or political purposes.
Win019 adheres to strict limits on how data is used. Information is only ever used for the purpose it was collected. If that purpose changes, you will be asked to provide fresh consent.
Win019 may send you SMS or email notifications about new offers or promotions. If you'd prefer not to receive these, you can turn off marketing notifications from your account settings. Service-related messages — such as transaction confirmations and security alerts — cannot be turned off, as they are essential.
Win019's anti-fraud system may automatically review certain transactions. If an automated decision affects your account, you have the right to request a human review of that decision.
Important: win019's internal analytics team has access to data, but strictly for internal use and service improvement purposes only. No employee can view your password or full payment details.
Win019 does not sell, rent, or share your information with any third party for commercial purposes. However, there are limited circumstances under which your data may be shared.
Every third party we work with is contractually bound to uphold privacy protections equivalent to win019's own standards. They are not permitted to use your data for any purpose beyond what win019 has authorized.
No win019 staff member or representative will ever ask for your bKash PIN, password, or OTP by phone or message. Any such request is a scam — report it to our support team immediately.
The win019 website and app use cookies and similar technologies. Cookies are small files stored on your device that help improve your browsing experience.
Cookies can be managed through your browser settings. However, disabling essential cookies may cause issues with login and transactions. The mobile app uses local storage as the equivalent of cookies, which is automatically cleared when the app is uninstalled.
Win019 does not retain any data longer than necessary. Each type of data has a defined retention period.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the Duration of Active Account + 5 Years | Legal Obligations |
| Transaction History | 5 Years | Dispute Resolution & Legal Compliance |
| KYC Documents | 5 Years After Account Closure | Regulatory Guidelines |
| Support Chat Log | 2 Years | Service Improvement & Disputes |
| Analytics Data | 13 Months | Annual Trend Analysis |
| Cookie & Session Data | 30 Days to 1 Year | Login Access |
Once the retention period expires, data is automatically deleted using secure methods. Retention periods may be extended where legally required.
As a win019 member, you have several important rights over your own data. To exercise any of these rights, email us at support@win019.net.
Win019 will respond to your request within 30 days of receipt. In complex cases, an additional 30 days may be required, and you will be notified accordingly.
Win019 is intended for individuals aged 18 and above only. We never knowingly collect personal information from anyone under 18.
If a parent or legal guardian discovers that their minor child has created an account on win019, please contact us at support@win019.net. win019 will promptly close the account and delete all associated data.
A Note for Parents: Keep your device and payment accounts secure to prevent minors from accessing win019. If you have any concerns, please reach out to our support team directly.
Win019 may update this Privacy Policy from time to time. Members are generally notified of major changes via email or in-app notification beforehand. You can always check the "Last Updated" date at the top of the page to confirm you're reading the current version.
If you have any questions or concerns about this Privacy Policy, please get in touch using the contact details below. win019 takes all privacy-related requests seriously and will respond as promptly as possible.
Last Updated: June 2026. Previous versions of this policy are available upon request.
Your data is secure, payouts are fast, and support is available 24/7 in Bangla. Welcome to the platform trusted by 500,000+ members across Bangladesh.