It is worth reading these terms before using win019. We have written everything in plain, straightforward English — no legal jargon.
These quick-reference cards give you a clear overview of the key points before you dive into the full terms.
Each person may register only one account. Accurate information is required at registration. The minimum age is 18.
A minimum deposit of ৳200 is accepted via bKash, Nagad, and Rocket. Withdrawals are typically processed within 30 minutes to 24 hours.
Each bonus has its own rollover requirements. Make sure to read the specific terms of a bonus before claiming it.
You are responsible for keeping your login credentials secure. We recommend not sharing your password with anyone. If you notice any suspicious activity, contact support immediately.
Win019 supports responsible gaming. You can set your own spending limits, take a break, or opt for self-exclusion at any time.
If fraud, multiple accounts, or bonus abuse is proven, win019 reserves the right to close the account and forfeit any remaining balance.
Welcome to win019 (referred to as the "Platform" or "we" throughout). These Terms & Conditions apply to all users of the win019 website and mobile app. By creating an account on win019, you are considered to have read and accepted these terms.
We want every member to have a clear understanding of our terms. That's why they're written in plain, straightforward English rather than complex legal language. If anything is unclear, reach out directly at support@win019.net — our support team is always ready to help.
Important: These terms apply exclusively to win019's official website and app. Any third-party site or app operating under the win019 name is not official, and win019 bears no responsibility for it.
These Terms & Conditions were last updated in June 2026. Where changes were made from the previous version, members were notified by email or in-app notification.
You must be at least 18 years old to open an account on win019. A National ID or passport may be requested to verify your age. Any account found to belong to a minor will be closed immediately.
Each individual may hold only one account on win019. Opening multiple accounts using the same mobile number, device, or financial details is strictly prohibited. If a violation is found, all associated accounts will be permanently closed.
During registration, make sure to enter your name, mobile number, and other details accurately. Providing incorrect information may result in your withdrawals being held. If you ever need to update your details later, contact support and complete identity verification.
Sharing your account with anyone else is strictly prohibited. The registered member is solely responsible for all activity on their account.
Win019 accepts biKash, Nagad, Rocket, and bank transfer for deposits. The minimum deposit amount is ৳200, and the maximum varies depending on the limits of each payment method.
Deposits made via bKash, Nagad, and Rocket are typically credited to your wallet within 1–5 minutes. Bank transfers may take up to 30 minutes. If more than 30 minutes have passed, please contact support with a screenshot of the transaction.
Security Tip: No win019 representative will ever call or message you to request a direct number for a deposit. If you receive such a request, it is a scam — report it to support immediately.
To withdraw funds from win019, your account must have a completed KYC verification. KYC is a one-time process — simply submit a photo of your National ID and a selfie before your first withdrawal. No further verification is required after that.
In some cases, withdrawals may be temporarily placed on hold. Common reasons include incomplete KYC verification, unmet bonus rollover requirements, an ongoing security review on the account, or an issue with the registered payment method. In such situations, the support team will reach out directly to resolve the matter.
To withdraw winnings from bonus money, the rollover requirements attached to that bonus must be met. Your own deposited funds, however, can be withdrawn at any time.
Win019 regularly offers bonuses and promotional deals. Each offer comes with its own terms and conditions, which are clearly stated on the respective offer page. Please read those terms carefully before claiming any bonus.
Rollover means bonus funds must be wagered a specified number of times before they can be withdrawn. For example, a ৳100 bonus with a 5x rollover requires you to place a total of ৳500 in bets before the bonus becomes withdrawable. Most bonuses on win019 carry a rollover requirement of between 3x and 10x.
Win019 offers Sports Betting, Live Casino, slots, and lottery — each with its own set of rules. That said, certain general rules apply across all sections.
All casino games use certified RNG technology to guarantee fair outcomes. If a technical error leaves a game result undetermined, win019 will review the system logs to reach a resolution.
Betting Fairness: win019 believes every member deserves a fair chance. If you have a dispute regarding the outcome of any bet, please contact support@win019.net within 72 hours.
The following activities are strictly prohibited on the win019 platform. Any violation will result in immediate account closure, and funds on account may be forfeited.
Win019's anti-fraud system continuously monitors for unusual transactions. If any suspicious activity is detected, the account will be temporarily suspended for review. Once cleared, the account will be reactivated.
Win019 takes your privacy seriously. Your name, mobile number, transaction history, and other personal details are used solely to operate win019's services. Your information is never sold or shared with any third party.
However, information may be disclosed when required by legal obligation, court order, or regulatory directive — this applies to any platform. For more details, please visit our Privacy Policy Read.
Your rights: You can view your account information at any time and request corrections if needed. Please contact support.
Win019 believes gaming should be a source of entertainment, not stress. We care about the well-being and financial safety of our members, which is why win019 provides a range of responsible gaming tools.
These tools can be activated from your account settings. Once a limit is set, it takes effect immediately. Limits can be lowered instantly, but increasing them requires a 24-hour waiting period — this is intentional, to prevent impulsive decisions. Learn more Responsible Gaming page.
Win019 reserves the right to suspend or permanently close any account for the following reasons:
Members are generally notified by email or SMS before an account is closed. However, in cases of serious violations, an account may be suspended without prior notice.
You can close your account at any time. Make sure to withdraw any remaining wallet balance before doing so. Requests to reopen a permanently closed account may be considered after 30 days.
If you have a dispute with win019, please contact our support team first. Most issues are resolved within 24–48 hours.
Any dispute regarding a betting or game result must be raised within 72 hours. Claims submitted after this window may not be considered.
Win019 reserves the right to update these Terms & Conditions at any time. For significant changes, members are generally notified at least 7 days in advance via email or app notification.
Continuing to use the platform after updated terms take effect will be considered acceptance of the new terms. If you do not agree to the new terms, you have the option to close your account before that date.
Minor changes — such as typo corrections or clarifications — may take effect immediately without a separate notification. Always check the "Last Updated" date at the top of the page to confirm you're reading the latest version.
Last updated: June 2026. For any questions or feedback, support@win019.netto get in touch.
Registration on win019 is free. With transparent rules, fast payouts, and 24/7 English support, we are always here for you.